Effective Date: October 21, 2020
What information we collect
We collect a variety of types of personal information including:
Contact information, such as your name, address, phone number, and email address;
Correspondence information, including information about your email or other written communications with us and information that you share in your emails and other written communications with us;
Call recordings, including information about your call and that information you share when you call us on the phone;
Device and browsing information, including information about your phone, tablet, computer, or other device, and online browsing activity (collectively, “automatically collected information”). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, location and geo-location data, and Internet service provider information. Automatically collected information also may include information about when and how you access and use our website, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate our website, the website pages and items you view using our website, and the items you purchase.
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We collect information on our website, through email or other written correspondence with you, and during calls with you. We also obtain information from you and from third parties. We collect and obtain information:
You provide, such as when you visit or use our website, contact us by email, by phone, or by online chat, register for an online account, respond to a survey, comment on blog posts, engage in a promotional activity, or sign up for emails, newsletters, or marketing;
From third parties, such as service providers that we use, analytics companies, demographic companies, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with;
From social media platforms and networks that you use in connection with our website, or that share or allow you to share information with us, such as Facebook, Twitter, YouTube, Pinterest, and Instagram. For example, if you use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our website (for example, to share purchases and other content from our website with your friends and followers on social media), we will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use;
Using cookies and other automatic collection methods. For example, we and third parties we work with may collect device and browsing and preference information from the computer, tablet, phone, or other device that you use to access our website; or that you use to open an email or click on an advertisement from us. This collection includes automatically collected information, and generally does not include personal information unless you provide it through our website or you choose to share it with us. Automatic collection methods we use include:
Cookies (which may be session-based or persistent, and typically are small data files that are stored on your hard drive or in connection with your Internet browser), including performance cookies (which collect aggregated information to allow us to count visits and traffic sources so that we can measure and improve the performance of our website), and functionality cookies (which support user interactions or enable interactive features of our website);
Web beacons or tags (small images embedded into websites or emails that send information about your computer, tablet, phone, or other device when you visit our website, or open an email we send to you);
Website log files (which we tend to create automatically in connection with access to and use of our website); and
Other technologies (which may be similar to or different than the methods noted above).
How we use information
We use any and all categories of the information that we collect to conduct our business and to provide you with the products, services, and experiences that you request or that we think may be of interest to you.
We also may combine any or all of the information that we collect or obtain with other information that we collect or obtain, including but not limited to information obtained from third parties with which we choose to work.
Specifically, we use:
Contact and correspondence information to respond to you, when you: correspond with us by email or other written means, or call us; make a request or inquiry; complete a survey; or share a comment or concern;
Preference, profile and account, and device and browsing information for personalization of your experiences with us, including to: remember your interests and preferences; customize the products and services we share with you; track and categorize your activity and interests on our website, including by identifying the different devices you use; and to enrich your experience and on our website;
Device and browsing information for analytics, to: understand how you use our website; understand how you shop with us; determine the methods and devices used to access our website; and improve our website and associated products and services;
Any and all categories of information for our business purposes: to operate and improve upon our business and lawful business activities; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; to enforce, apply or comply with any of our terms or policies, including but not limited to this Policy; and for any other business purpose that is permitted by law;
Any and all categories of information for legal, contractual and safety purposes to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; verify your identity or communications from you; comply with contracts and other agreements to which we are a party; notify you of changes to our terms, policies and practices; and notify you of product recalls or safety issues.
If we intend to use your personal information for any purpose other than those described in this notice, we may be required to directly notify you of the new intended purpose and obtain your explicit consent from you to use your personal information for this new purpose.
How we share information
In general, we do not share personal information about you with third parties for their own direct marketing or advertising purposes unless you request or consent to such sharing. We do share personal information with third parties for other purposes. We share personal information with:
Our affiliates, parents, and subsidiaries to perform any of the actions or activities allowed under this Policy;
Third parties and service providers that provide products or services to us, that help us market or advertise to you, or that provide products or services to you. We may use third parties or service providers to perform any of the actions or activities allowed under this Policy, including for personalization of our experience with us, for analytics, for our business purposes, or for legal, contractual and safety purposes;
Parties to business transactions such as those we deal with in mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party; and
Additional third parties such as law enforcement, government entities, courts, our legal advisors, or other third parties as required or allowed by applicable law, such as for the legal and safety purposes described under the “How We Use Information” Section above, or otherwise to help prevent harm or fraud to us, you, our customers, or other third parties. We also may share personal information with third parties upon your request or with your consent, although we may not be able to accommodate all requests.
We strive to offer you choices about how certain personal information is used and shared. Your choices include:
Social Media Platforms and Networks. We encourage you to review your privacy options and settings with the social media platforms and networks you use to understand what choices you have about sharing information from those platforms and networks with us.
Email and Mobile Text Choices. You can opt out of marketing or advertising emails or mobile texts by utilizing the “unsubscribe” link or mechanism noted in marketing or advertising emails or mobile texts you receive from us. Please note that opting out of receiving marketing or advertising emails or mobile texts from us will not apply to transactional communications or legal notices, for example, emails about your orders or about changes to our terms, policies and business practices.
Mobile Devices. Your mobile device may offer settings relating to cookies, pixel tags, Flash cookies, and other similar technologies. We encourage you to visit your device’s help menu to learn about your options to limit tracking when using your device.
Security and retention
We take steps, including various administrative, technical, and physical security measures, to help protect the security of personal information you share with us through our website, but information transmitted through the Internet may not be perfectly secure. We do not guarantee the security of your personal information. We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with products or services, to carry out legitimate business interests, and where otherwise required or permitted by law.
Links to other websites and services
Our website may provide links to other Internet sites, content or videos (embedded or direct links) maintained by third parties. We are not responsible for the sites, content, or videos accessed via the links, and we have not reviewed the privacy practices of those third parties. We encourage you to review the privacy practices of those third parties.
Browsers “Do Not Track” signals
Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating that you do not wish to be tracked. There is not yet a common understanding of how to interpret the DNT signal. We currently do not respond to web browser DNT signals. For information about the choices you have about limiting how you are tracked online (for example, for advertising practices described in this Policy), please see the “Your Choices and Access Requests” Section above.
California “Shine The Light”
Once per calendar year, California Civil Code Section 1798.83 provides California residents with the right to receive: information identifying (names and addresses) any third party(ies) to whom we may have disclosed, within the preceding calendar year, your personal information for that third party’s direct marketing purposes; and (b) a description of the categories of personal information disclosed, where and as required under this law. To request such information free of charge, please contact us at [email protected]
California privacy rights
If you are a California resident, you have the following rights.
Right of Access. You have the right to access your personal information maintained by us. Upon receipt of a verifiable request to access personal information, we will disclose and deliver, free of charge, the personal information requested.
Please note that we are not required to provide personal information to you more than twice in a 12-month period.
Right of Deletion. You have the right to request that we delete any personal information about you which we have collected from you. Upon receipt of a verifiable request for deletion, we will delete your personal information from our records and direct any service providers to delete your personal information from our records, within 45 days.
We will comply with your request to delete personal information unless it is necessary for us to maintain your personal information in order to:
- Complete a transaction, provide requested-for goods/services, and/or perform a contract between you and us;
- Detect security incidents;
- Comply with a legal obligation;
- Enable our internal uses that are aligned with your expectations and your relationship with us.
Submission of Requests for Information. We have designated the following methods for California residents to submit requests for information:
- By submitting a web form accessible through this website: /data-subject-access-request/;
- By calling (844) 682-5833.
Verification. After you submit a request, we will promptly take steps to determine whether your request is a verifiable request. We will verify that you are who you say you are by:
- Having you log-in through your password-protected account; or
- Having you provide unique information relating to a recent transaction or order.
We will disclose and deliver the required information to you free of charge within 45 days of receiving your verifiable request. If necessary, we will extend the time period to provide the required information once by an additional 45 days, and will provide you with notice of the extension within the first 45-day period. The disclosure shall cover the 12-month period preceding our receipt of the verifiable request.
As noted below, we do not knowingly collect information from or about children, including children aged 16 and under. We do not sell information of minors under 16 years of age.
Authorized Agent. You have the right to designate an authorized agent to submit an access or deletion request on your behalf. If you use an authorized agent to submit such a request, we will require that you:
- Provide the authorized agent written permission to act on your behalf; and
- Verify your own identity with us before we can honor the request.
No Sale of Personal Information. We have not sold personal information to third parties for a business or commercial purpose in the last 12 months. We do not intend to sell personal information to third parties.
No Discrimination. We will not discriminate against a California resident because the California resident exercised any of the rights described here.
Our website is not directed to or intended to be used by individuals under the age of 13. We do not knowingly request or collect personal information from any person under 13 years of age. If you believe that your child under the age of 13 has submitted personal information to us in connection with our website, and without prior verifiable parental consent, please contact us at [email protected] so that we can take steps to delete the personal information that she or he provided as required in accordance with applicable law.
If you provide personal information through our website, you agree that the personal information will be transferred to and processed in the United States of America and any other country or jurisdiction at our sole discretion. The laws that apply to the use and protection of personal information in the United States or other countries or jurisdictions in which we transfer or process personal information may be different than the laws and protections in your country.
Additional information and contacting us
If you have questions about this Policy or our privacy practices, please contact us by email at [email protected], by telephone at (844) 682-5833, or by mail at the address below:
Attention: Privacy support
549 W Randolph St, Suite 101
Chicago, IL 60661
Updates to this policy
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